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To view the videos:
The videos are formatted for the player of your choice.  You can select the player you wish to download your video as on the pages by selecting the appropriate radio button.  The default is REAL, since I've found this to be the best quality player available for Windows and Mac.

WINZIP or Stuffit Expander. This is the program that uncompresses the video so you can download it to your computer. you can download it for free from either Stuffit Expander or Winzip

Browsers:
I've found the best browsers for viewing the site are Safari and Firefox. Please be sure you don't have a firewall running and that pop up windows are enabled. You can always clear your private data when you are through at the site.

Problems with i.e. 6 (submitted by a customer)
I just got Windows XP and am still getting used to it. There is a setting in IE6 under tools, internet options, privacy that allows cookies that must be enabled (it is disabled by default) in order for the EZ tokens to work.
(another testimonial) Actually I'm using i.e.6 and I accepted cookies, but unfortunately I used a download accelerator (DAP) and this most probably was the reason for the malfunction. Switching it off made the download happen. (using DAP I only received a small htm-file). Maybe this case at least can be taken as another proof for your download/technical tips.
..Another tip from a member--I appreciate your patience on this one. The trick turned out to be Norton Internet Security. If I turn that off, then it works. Thanks for your assistance. Perhaps you might want to add this to the list of tricks to be tried in your help file.

OPERA browser issues: (submitted by a customer)
Opera is pretty cool,  I downloaded the  free version at www.opera.com. It is the free trail (I think 6 mos.) Click Free download version 7.10
The only difference between the full and free version is that the free version has pop ups and advertising menus.
Opera is a little different in that every time you open it, it will ask you to decide if you want to use the "last saved session" or a "new session". I use "saved session" as it keeps all the preferences instead of dumping them ia a new session. The new session purges the saved preferences and crashes upon opening websites. <no image controls>
 
*Go to set preferences ...
*Go to "file"...then.... "preferences"
*go down the list until "multimedia"...enable show images, gif ani., embed audio, java, plug ins, javascript.
*go down the list to "default application" check all boxes to enable them
*go down the list to "privacy"....enable cookies
 
I'm not sure which one of these here actually does the trick to allow the sites to open, I just enabled the obvious ones. Other than that I just went to your site and then clicked the download sample and that was that. No sweat.

Firewall issues: if you experience the problem of receiving only a small file, or being sent to the sign up page after clicking on the link to download the movie, you may be behind a firewall. you will have to temporarily disable the firewall to download the videos. for instructions on how to disable a Norton Firewall, click here

Download accelerators / "site suckers"?
Please do not use any utilities such as these to download your files, they will not work. The files can only be downloaded in one of two ways: either by clicking the link that is displayed after you make your purchase and letting it download to the default location, or by right clicking or control-clicking/mac and "saving target as"... click here for more info on DAP's

Why do we zip up the files? Instead of charging you each time you watch the movie, you actually download the movie to your hard drive. You keep it for the one price you pay and then you can watch it whenever you want. Zipping it ensures that the file is downloaded to your machine, and not streamed off of this server.

How to save the files? After you enter your username and password, the browser will prompt you that you are about to download a file. Take note where you copy the file, I don't know since I'm not there. It is generally a good idea to copy it to your desktop. Once the transfer is complete, go to your desktop and double click the file. Another window will open and you will see the movie by double clicking on the file.  Afterwards you might want to copy the movie to another folder to hide it from prying eyes :)

The pages aren't showing up?
I found simply emptying your cache will solve this problem on i.e. 5 and higher. It's located under your internet preferences.

**How am I charged? All billing is done through EZ Tokens, and CCBill. Your charges will appear as MRPR Ent / ccBill. EZtokens, allows you to use your tokens as-you-go, so there is no charge for what you do not use. I have found this to be the premier token system since it is handled through ccBill's secure service, you are NEVER REBILLED.

High Speed Connection is Advisable!! ...All new videos are large and it is recommended that you have a highspeed connection: DSL, Cable Modem, T1 or something suitable.

If you're still having a problem, click here and i'll look into your problem personally.