lost password- wanna know your balance?--click here

to view the videos--- you'll need two programs:
1. REAL PLAYER 8 or the new REAL ONE. this is the movie viewer that all our videos are formatted in. you can download it for free from www.real.com
2. WINZIP. this is the program that compresses the video so you can download it to your computer. you can download it for free from www.tucows.com or www.winzip.com

apple users--REAL PLAYER 1 is available for Mac OS X. It rocks, you should download and use it!! Also, you will need stuff-it expander to open the files (it comes standard with mac OS). you can then drag the .rm (video) file into the real player and it will play automatically. Or if you set up your Real Player correctly, you can just double click the file and it will launch Real Player and play the video.

browser problems:
its recently come to my attention that some versions of i.e. have trouble downloading files. switching to netscape can often solve this problem. when experimenting, be sure to test on the test file before continuing.

problems with i.e. 6 (submitted by a customer)
I just got Windows XP and am still getting used to it. There is a setting in IE6 under tools, internet options, privacy that allows cookies that must be enabled (it is disabled by default) in order for the ez tokens to work.
(another testimonial) Actually I'm using i.e.6 and I accepted cookies, but unfortunately I used a download accelerator (DAP) and this most probably was the reason for the malfunction. Switching it off made the download happen. (using DAP I only received a small htm-file). Maybe this case at least can be taken as another proof for your download/technical tips.
..another tip from a member--I appreciate your patience on this one. The trick turned out to be Norton Internet Security. If I turn that off, then it works. Thanks for your assistance. Perhaps you might want to add this to the list of tricks to be tried in your help file.

OPERA browser issues: (submitted by a customer)
Opera is pretty cool,  I downloaded the  free version at www.opera.com. It is the free trail (I think 6 mos.) Click Free download version 7.10
The only difference between the full and free version is that the free version has pop ups and advertising menus.
Opera is a little different in that every time you open it, it will ask you to decide if you want to use the "last saved session" or a "new session". I use "saved session" as it keeps all the preferences instead of dumping them ia a new session. The new session purges the saved preferences and crashes upon opening websites. <no image controls>
 
*Go to set preferences ...
*Go to "file"...then.... "preferences"
*go down the list until "multimedia"...enable show images, gif ani., embed audio, java, plug ins, javascript.
*go down the list to "default application" check all boxes to enable them
*go down the list to "privacy"....enable cookies
 
I'm not sure which one of these here actually does the trick to allow the sites to open, I just enabled the obvious ones. Other than that I just went to your site and then clicked the download sample and that was that. No sweat.

FIREWALL issues: if you experience the problem of receiving only a small file, or being sent to the sign up page after clicking on the link to download the movie, you may be behind a firewall. you will have to temporarily disable the firewall to download the videos. for instructions on how to disable a Norton Firewall, click here

why do we use REAL MEDIA? after several years of experimenting, real media player seems to be the most stable, offers the best compression and works with both the pc and mac platforms. in the latest player, you can watch most of our movies "full screen" by clicking VIEW - ZOOM - FULL SCREEN. the quality is pretty unbelievable.

Download accelerators / "site suckers"?
please do not use any utilities such as these to download your files, they will not work. the file c an only be downloaded in one of two ways: either by clicking the link that is displayed after you make your purchase and letting it download to the default location, or by right clicking or control-clicking/mac and "saving target as"... click here for more info on DAP's

why zip up the files? instead of charging you each time you watch the movie, you actually download the movie to your hard drive. you keep it for the one price you pay and then you can watch it whenever you want. zipping it ensures that the file is downloaded to your machine, and not streamed off of this server.

how do you save the files? after you enter your username and password, the browser will prompt you that you are about to download a file. take note where you copy the file. it is generally a good idea to copy it to your desktop. once the transfer is complete, go to your desktop and double click the file. another window will open and you will see the movie by double clicking on the file.

the pages aren't showing up?
i've heard of this problem a few times, and in fact it has happened to me. I found simply emptying your cache will solve this problem on i.e. 5 and higher. it's located under your internet preferences.

**how am i charged? all billing is done through EZ Tokens . Their program allows you to use your tokens as-you-go, so there is no charge for what you do not use. i have found this to be the premier token billing system since it is handled through IBill's secure service, you are NEVER REBILLED, and if you have any problems, their system allows me to help you out. your credit card will be discretely billed as iblls. you can also charge your tokens to your checking account and your telephone.

A WORD ON THE PREMIUM PAGES!! ...please do NOT attempt to download large videos if you are on an unstable connection. And if you do NOT have a DSL, T3, T1, CABLE MODEM, or ISDN LINE.. DO NOT EVEN ATTEMPT THE PREMIUM GALLERIES...

if you're still having a problem, click here and i'll look into your problem personally.